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Call centres and municipal hotlines

A centre that runs 24/7 needs computers someone watches 24/7.

In a call centre, a seat that goes down is an agent who does not answer. TrustRMM monitors every seat - CPU, memory, disk, crashing applications - and alerts the team before the agent feels it. Recurring faults are fixed automatically, updates go in at shift change, and every new seat is configured remotely and ready for work.

Get a quote or call 1-700-722-111
What the centre gets

Seats up, agents answering

Seats available

Real-time monitoring and remote repair, without waiting for a technician to arrive.

A new seat ready remotely

Software, settings and policy roll out automatically.

Updates without stopping the floor

Maintenance windows set to your shifts.

Availability report

How many seats were up, how many faults, how long each took to fix.

Works for a distributed centre too

Agents at home are monitored exactly like agents in the office.

Recurring faults close themselves

A crashing application is restarted, a filling disk is cleaned - by a rule you set once.

Questions from call centres

What centre managers ask

Our seats run 24/7. When do updates go in?
In a window you set - at shift change, for example, one group after another, so the whole floor is never down at once. The system reports what was installed and what failed.
The centre's software crashes now and then. Can that be handled automatically?
Yes. Define one rule: if the process dies, restart it and notify the team. From then on it happens by itself, at three in the morning too.
We have agents working from home. Are they monitored?
Exactly like the office. The agent connects from anywhere, and the shift manager sees the home seat on the same screen.
A new seat - how long until it is ready?
Install the agent, and the system deploys the centre's software, settings and policies remotely. Nobody has to sit at the desk.
What does management get?
An availability report: how many seats were up, how many incidents, how long each one took. By shift, by team, by site.

How many seats does your centre have?

Tell us the number and you get a quote in the same call.

Get a quote1-700-722-111
Related
Local authoritiesOne municipality, dozens of sites, hundreds of endpoints. One screen.PricingPer asset. Simple and transparent.What is RMMWhat RMM is, and why an organisation with dozens of computers needs it.