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Guide

What RMM is, and why an organisation with dozens of computers needs it.

RMM stands for Remote Monitoring and Management. It is one system that sees every computer, server and network device in the organisation, alerts when something is wrong, and lets you fix it without leaving your chair. This guide explains in plain language what it does, who it suits and what to check before choosing one.

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The definition

RMM in three sentences

A small program - the agent - is installed on every computer and server and reports its state to a central system: CPU, memory, disk, updates, installed software, errors. The system gathers everything on one screen and alerts the team when a value crosses the threshold you set.

From that same screen you can act: connect to an endpoint, run a command or script on a hundred machines at once, roll out an update, install software, pull a report. That is the difference between knowing there is a problem and dealing with it.

The team that runs IT - in-house or an outside provider - moves from firefighting to planned work: the fault is visible before the employee feels it, and the fix is done remotely and logged.

How it works

Three parts, one direction

The agent talks outward only - no port is opened on your side. The system sits in Israel, and the team works against it.

Diagram: an agent on every endpoint reports to the system hosted in Israel, and the team sees everything on one screenOffice PCServerLaptop at homeFirewallYour endpointsa small agent on each, outbound connection onlyTrustRMMThe system - hosted in IsraelMonitoring, updates, automation, audit trailYour team and SrvITSee everything on one screen, fix remotelyEncrypted report, every minuteAlert, action, report
What it does

Six capabilities every serious RMM has

These are the capabilities to check for - in any system, not only ours.

Monitoring and alertsContinuous measurement of every endpoint and server, a threshold per metric, a real-time alert to the team. Without it, you learn about faults from the phone.
Remote controlSecure connection to the endpoint's screen, a background command line that does not disturb the user, file transfer.
AutomationScripts and scheduled tasks on groups of machines. A recurring fault gets a rule and closes itself.
Patch managementOperating-system and application updates roll out in the window you set, in groups, with a report of what succeeded and what did not.
Inventory and reportsA hardware and software list that updates itself from every endpoint. The basis for every report to an auditor, an insurer or a regulator.
Permissions and auditWho may do what, two-factor authentication, and a record of every action on every endpoint - who, when, what.
Differences

RMM versus what you have today

Most organisations already work with something. Here is how RMM differs from it.

  • Remote-control softwareConnects to one computer when someone calls. RMM sees all of them all the time and alerts before anyone calls. Remote control is just one of its capabilities.
  • AntivirusProtects the endpoint from malicious code. RMM manages the endpoint itself - updates, software, performance, inventory - and can also verify the antivirus is installed and current on every machine.
  • Server-only monitoringWatches a few machines in the server room. RMM also covers the hundreds of workstations, where most faults and tickets actually happen.
  • A technician on siteArrives when called and fixes one computer. With RMM the same technician works remotely, on several endpoints in parallel, with every action logged.
  • A foreign vendorYour data on a server abroad, support in English. With TrustRMM the system sits in Israel and the team that runs it answers in Hebrew.
Who it suits

From what size it pays off

30 assets and up

Below that, one-by-one handling works. Above it, the team stops keeping up without a system.

Several sites

Branches, schools, clinics, warehouses. When you cannot physically reach every place, remote management is the only way.

Regulated organisations

Authorities, health funds, plants, audited bodies - anyone who must prove what is installed and what is patched.

A round-the-clock call centre

Every seat that goes down is an agent who does not answer. Monitoring has to be continuous.

IT providers

Whoever manages IT for several clients needs one system with full separation between them.

A small in-house IT team

Two or three people over hundreds of endpoints - without automation it does not hold.

Before you choose

Seven questions for an RMM vendor

  • Where does the data sit - in Israel, or on a server abroad?
  • Who actually operates the system, and who answers the phone when there is a question?
  • How is the price calculated - per asset, per technician, per ticket? What happens when assets are added?
  • Can we leave with all our data, including history and inventory?
  • Is every action on an endpoint logged, and can we get the log?
  • Are there role-based permissions and two-factor authentication for every user?
  • Can the system be installed on our own server instead of the cloud?
How TrustRMM answers
  • The management system and the data in an Israeli cloud or on your premises
  • The SrvIT team operates the system every day, and is the team that answers
  • Priced per asset, falling with volume, invoiced in shekels
  • The environment and the data stay under your control - leave whenever you want, with everything
Frequently asked

What people ask about RMM

What is the difference between RMM and MDM?
The difference is the focus, not the kind of device. MDM/UEM (Intune, for example) is about policy: enrolment, identity, compliance, configuration and the device lifecycle - today on Windows and Mac computers too, not only phones. RMM is about day-to-day operations: continuous monitoring, alerts, scripts, fixing faults, remote control and managing servers and workstations. Many organisations run both side by side.
Does the agent slow the computer down?
Not noticeably. The agent sends short reports and runs tasks only when asked. Load is measured and reported, and if anything is out of line you see it in the system itself.
Can employees see when someone connects?
Yes, and we recommend it. A connection to an employee's screen is shown to them, and every action is logged. Background work - updates, scripts - runs without interrupting.
What about Mac and Linux?
Supported. The agent installs on Windows, macOS and Linux, and network devices - switches, routers, printers - are monitored without an agent.
How long does it take to start?
Setting up the system - a few days. Deploying the agent is done remotely, in groups, without visiting each computer. An organisation of a few hundred endpoints usually sees all of them on screen within a week or two.
Does RMM replace our team?
No. It lets your team see more and do more in less time. If you have no team, you can leave the monitoring and day-to-day operation to us.

Want to see it on your own endpoints?

An intro call of about 20 minutes, no commitment. We get back to you within one business day.

Book an intro call1-700-722-111
Related
Local authoritiesOne municipality, dozens of sites, hundreds of endpoints. One screen.Call centresA centre that runs 24/7 needs computers someone watches 24/7.PricingPer asset. Simple and transparent.