In a clinic, a computer that fails is a patient who waits.
The reception desk, the consulting rooms, the imaging workstation, the medical records server. Each of them has to work during clinic hours, and none of them can take a patch reboot at 10 in the morning. TrustRMM monitors all of them, handles them remotely, and updates only when you say.
| RECEPT-01 | Reception · queue system | monitored |
| DOC-ROOM-3 | Doctor room 3 | monitored |
| DOC-ROOM-4 | Doctor room 4 | disk 88% |
| US-IMAGING | Ultrasound workstation | no updates |
| LAB-PC-02 | Lab system | no updates |
| SRV-EMR | Records server | backed up |
Desks that work, updates at the right time, and medical data that stays where it is
Disk, memory, printer, the scheduling software - monitored. A fault that begins is caught before the queue stops.
A maintenance window per branch. The computer of a medical device - manual approval only, never automatic.
A screen connection only with the consent of the person in front of it, shown on screen, logged. No technician walking between treatment rooms.
The agent reports the technical state of the computer. No records, no images, no content. The management system in Israel.
Who connected to which desk and when, which updates were installed where, a computer inventory per branch. Ready for an audit.
We have run the systems of clinics and institutes for years, imaging included. We know what not to touch.
A computer attached to a medical device gets its own rules
A computer that drives an imaging, echo, ultrasound or laboratory system is not an office workstation. An uncoordinated update, an automatic reboot or an antivirus scanning the wrong folder can take a device out of service in the middle of a working day, and sometimes void the manufacturer's approval.
In TrustRMM these computers are marked as a separate group: full monitoring, but no automatic updates, no reboots and no scripts - only on manual approval by the person responsible, in a window agreed with the manufacturer. The system sees them; it does not touch them without permission.
What clinic and institute managers ask
Does patient data pass through the system?
We have several branches with different internet providers. Does it work?
What about the device computer the manufacturer said not to touch?
Will staff know when someone connects?
How does it stand with the Protection of Privacy Law?
What does it cost for a clinic with 40 computers?
Want someone watching the desks before the patients notice?
A short demo on a real environment, outside clinic hours if you prefer. +972-1-700-722-111.